Track Your Order

Q: My tracking shows delivered but I haven't received it

Check with neighbours, your building reception, or any safe place the courier may have left the package. If you still can't locate it after 24 hours, please contact us and we'll help resolve it.

Enter Your Tracking Number

Enter your tracking number above to see the current status and location of your order. You can find the tracking number in your shipping confirmation email.

FREQUENTLY ASKED QUESTIONS

Where do I find my tracking number?

Your tracking number is included in the shipping confirmation email we send once your order has been dispatched. Check your inbox (and spam folder) for an email from AlfaJewelry with the subject "Order #XXXX is on Its Way to You!".

Why isn't my tracking updating?

Tracking information can take 2–5 days to appear after your order has been shipped. This is normal — it means your package is in transit to the first scanning point. If there's still no update after 7 days, please contact us and we'll investigate.

My tracking shows "delivered" but I haven't received it

Please check with neighbours, your building reception, or any safe place the courier may have left the package. Sometimes the delivery scan happens slightly before actual delivery. If you still can't locate it after 24 hours, please contact us and we'll help resolve it.