Returns & Exchanges

You can request a return, refund, or exchange within 30 days of receiving your order. If more than 30 days have passed since delivery, we unfortunately cannot process a return or refund.

All returned items must be unused (though trying them on once for size is fine) and include all original packaging. Any clear signs of wear will disqualify the return. You’ll also need your receipt or proof of purchase.

We offer flexible return solutions to make your experience as smooth as possible. Please choose the option that suits you best:

Option A: Return the item
You may return the product to us within 30 days. You’ll cover the shipping cost to Finland. Once we receive the item in its original condition, we’ll issue a full refund to your original payment method.

Option B: Keep the item and receive store credit +20%
Don’t want to ship it back? You can keep the product and receive a store credit worth 120% of your purchase value. This credit never expires and can be used on any future order.

Option C: Keep the item and get 50% refund
Prefer a quick refund without returning the item? We can offer a 50% refund directly to your original payment method — no return required.

To proceed, email us at sales@alfa-jewelry.com with your order number and preferred option.

To start a return or refund, please log in to your Alfa-Jewelry account or email us at sales@alfa-jewelry.com. Do not send your product back to the manufacturer.

Please send your returned items to:
Alfa-Jewelry
Raappavuorenreuna 2 B 19
01620 Vantaa, Uusimaa
Finland
Phone: +358445552841

We highly recommend using a trackable or insured shipping service to ensure safe delivery. We are not responsible for lost or stolen packages if you choose an uninsured method.

You may exchange an item for another product of equal value. If the original product is no longer in stock, you can pick an alternative item of the same price.

No, only regularly priced items are eligible for a refund. Sale items cannot be refunded.

Yes. If your order extends 10 business days past the promised delivery window, you’re eligible for a full refund. Please contact us quickly if you notice any significant delay.

Business days refer to Monday–Friday, excluding local public holidays.

Once we receive and inspect your return, we’ll email you about whether your refund is approved or rejected. If approved, we’ll process your refund to your original payment method within a few business days.

First, double-check your bank or card account. If you still don’t see the refund, contact your credit card company or bank, as processing delays can occur. If it’s still not resolved, please let us know.

For any questions or concerns, please reach out to us at sales@alfa-jewelry.com. We’re happy to help!