Return & Exchange

We offer flexible return solutions to make your experience as smooth as possible. Please choose the option that suits you best:

Option A: Return the item
You may return the product to us within 30 days. You'll cover the shipping cost to Finland. Once we receive the item in its original condition, we'll issue a full refund to your original payment method.

Option B: Keep the item and receive store credit +20%
Don't want to ship it back? You can keep the product and receive a store credit worth 120% of your purchase value. This credit never expires and can be used on any future order.

Option C: Keep the item and get 50% refund
Prefer a quick refund without returning the item? We can offer a 50% refund directly to your original payment method — no return required.

Option D: Exchange for a different product
Received a wrong or defective item? You can keep it and receive a store credit equal to 100% of your purchase value to use on any product in our store. This credit never expires.

Changed your mind about the product? You can use Options A, B, or C above and place a new order separately.

To proceed, email us at [email protected] with your order number and preferred option.

You can request a return, refund, or exchange within 30 days of receiving your order. If more than 30 days have passed since delivery, we unfortunately cannot process a return or refund.

All returned items must be unused (though trying them on once for size is fine) and include all original packaging. Any clear signs of wear will disqualify the return. You'll also need your receipt or proof of purchase.

Yes. Sale items are subject to the same 30-day return policy as regularly priced items. All standard return conditions apply.

To start a return or refund, log in to your AlfaJewelry account or email us at [email protected] with your order number. Don't have an account? No worries — just email us and we'll take care of it. Do not send your product back to the manufacturer.

Please send your returned items to:
AlfaJewelry
Raappavuorenreuna 2 B 19
01620 Vantaa, Uusimaa
Finland
Phone: +358414552841

We highly recommend using a trackable or insured shipping service to ensure safe delivery. We are not responsible for lost or stolen packages if you choose an uninsured method.

If you received a wrong or defective item, you can keep it and receive a 100% store credit to choose a new product (see Option D above). If you simply changed your mind, you can use Options A, B, or C and place a new order once your refund or credit has been processed.

Once we receive and inspect your return, we'll email you about whether your refund is approved or rejected. If approved, we'll process your refund to your original payment method within 5–10 business days.

Refunds typically take 5–10 business days to appear after approval. If it's been longer, double-check your bank or card account. If you still don't see the refund, contact your credit card company or bank, as processing delays can occur. If it's still not resolved, please let us know.

If your order extends 10 business days past the promised delivery window, you're eligible for a full refund. Please reach out to us if you experience a significant delay.

Business days refer to Monday–Friday, excluding local public holidays.

For any questions or concerns, please reach out to us at [email protected]. We typically respond within 24 hours on business days.