Shipping & Order Information

Yes, we offer free worldwide shipping. The price you see includes all applicable sales tax or VAT. While most customers do not pay anything extra upon delivery, some countries may levy additional import duties or customs charges based on their local regulations. For more details, please refer to the section below: “Do I have to pay customs or import fees?”

We use DHL for express shipping to all the countries listed above. Shipping prices and estimated delivery times are also provided in the cards above.

Orders are processed on the same or the next day. Once dispatched, you'll receive a tracking number via email. Please note we do not ship on weekends or public holidays.

Please double-check your address at checkout. Unfortunately, once your order has been processed and dispatched, the address cannot be changed, and the order cannot be canceled.

Our standard policy: All prices include applicable sales tax or VAT. However, international orders may be subject to additional import duties, taxes, or customs fees depending on your country’s local regulations.

Responsibility: Any such charges are determined by your country’s customs authority upon arrival and are the sole responsibility of the recipient. These fees are not included in our item prices or shipping costs and are outside of our control.

Tip: For accurate and up-to-date information, we recommend checking with your local customs office before placing an order.

Specific Note for Customers in Saudi Arabia: Due to strict local regulations, all customers receiving shipments in Saudi Arabia are responsible for any applicable import duties or taxes, regardless of the chosen shipping method (Free Shipping or DHL Express).

First, track your order using the link we emailed you. If it's significantly past the estimated delivery time, please contact our customer service team for further assistance. We'll help investigate any transit issues.

We partner with a range of local logistics companies to handle the final delivery once your order arrives in your country, ensuring efficient service. You can continue using your original tracking link for updates until it's delivered to your doorstep.

All orders are shipped directly from our factory, with no third-party intermediaries involved. This direct model allows us to ensure consistent quality, fair pricing, and reliable processing for every order.

If you have any questions or need assistance, please contact us at sales@alfajewelry.com.