Shipping & Order Information

Yes, we offer free worldwide shipping. All applicable duties and taxes are included in the price of your purchase.

We use DHL for express shipping to all the countries listed above. Shipping prices and estimated delivery times are also provided in the cards above.

Orders are processed on the same or the next day. Once dispatched, you’ll receive a tracking number via email. Please note we do not ship on weekends or public holidays.

Please double-check your address at checkout. Unfortunately, once your order has been processed and dispatched, the address cannot be changed, and the order cannot be canceled.

If you chose our free shipping option, all applicable duties and taxes are already included in the total price, so you won’t be charged extra. However, for DHL Express (paid) shipments, you may be responsible for any import fees. If you’re outside the EU, you’re generally liable for any customs duties or taxes upon delivery. These charges are determined by your local customs or carrier based on the value and origin of the goods. If you’re unsure about possible fees, please check your local regulations or contact us.

First, track your order using the link we emailed you. If it’s significantly past the estimated delivery time, please contact our customer service team for further assistance. We’ll help investigate any transit issues.

We partner with a range of local logistics companies to handle the final delivery once your order arrives in your country, ensuring efficient service. You can continue using your original tracking link for updates until it’s delivered to your doorstep.

If you have any questions or need assistance, please contact us at sales@alfa-jewelry.com.