Shipping & Order Information

Yes, we offer free worldwide shipping. All products are delivered with duties and import taxes already taken care of – you won't pay anything extra upon delivery. Please see below for details on customs and import fees in specific countries.

We use DHL for express shipping to all the countries listed above. Shipping prices and estimated delivery times are also provided in the cards above.

Orders are processed on the same or the next day. Once dispatched, you’ll receive a tracking number via email. Please note we do not ship on weekends or public holidays.

Please double-check your address at checkout. Unfortunately, once your order has been processed and dispatched, the address cannot be changed, and the order cannot be canceled.

If you choose our free shipping option, all duties and import taxes are already taken care of – you won’t be charged anything extra upon delivery.

If you select DHL Express (paid shipping), you may need to pay additional import duties or taxes, depending on your country’s regulations. This is especially relevant for customers outside the EU, where local customs may collect fees upon delivery.

These charges are determined by your local customs authority based on the value and origin of the goods. If you're unsure about potential fees, we recommend checking with your local customs office or contacting us.

Important for customers in Saudi Arabia: Regardless of the shipping method (free or DHL Express), you are responsible for any import duties or taxes.

First, track your order using the link we emailed you. If it’s significantly past the estimated delivery time, please contact our customer service team for further assistance. We’ll help investigate any transit issues.

We partner with a range of local logistics companies to handle the final delivery once your order arrives in your country, ensuring efficient service. You can continue using your original tracking link for updates until it’s delivered to your doorstep.

All orders are shipped directly from our factory, with no third-party intermediaries involved. This direct model allows us to ensure consistent quality, fair pricing, and reliable processing for every order.

If you have any questions or need assistance, please contact us at sales@alfa-jewelry.com.