Ordering & Payment

Select the products you want, add them to your cart, and proceed to checkout. Follow the instructions and provide the necessary details, such as your shipping address and payment information.

You'll see an on-screen confirmation right after checkout, and we'll also email you an order confirmation. If you don't see the email, please check your spam folder or contact us.

Yes, you will receive a tracking link via email once your order has been shipped. If you don't see this link, please check your spam folder or contact us for help.

If your order is not going through, here are the most common reasons:

Payment Issues: Ensure your card has sufficient funds and that all card details (number, expiry date, CVV) are entered correctly. For digital wallets like PayPal, Apple Pay, or Google Pay, make sure your account is verified and in good standing.

Billing Information: Verify that your billing address matches the one associated with your payment method. Even small typos can cause transactions to fail.

Bank Restrictions: Some banks may block international transactions or online purchases. Contact your bank to authorize the payment.

If you continue to experience issues after checking these points, please try a different payment method or contact our customer support for assistance.

In some instances, an order is cancelled due to the item no longer being in stock or if our system suspects that the order may be fraudulent.

There are also times an order is cancelled due to incorrect or inconsistent customer information. If you would like to continue with your order, please ensure all payment method, billing, and shipping information is accurate and create a new order on our site or by contacting Customer Care.

The authorization should "drop" from your account within 4-7 business days for credit cards depending on the bank or credit union that issued your card. AlfaJewelry is unable to reinstate a cancelled order. If you still see a pending charge after 7 business days, please contact your bank to inquire further.

To cancel your order, please contact us via email as soon as possible. We'll do our best to cancel it if it hasn't shipped yet. If your order has already been shipped, it can no longer be cancelled. Once you have received the order, you can request a return, and once we have received the return, we will process a full refund for your purchase.

If you realize that you entered the wrong information after your order was accepted, please contact us via email as soon as possible. We'll do our best to update your details before the shipment is dispatched.

We accept a variety of secure payment methods to make your shopping experience convenient:

Credit & Debit Cards: Visa, Mastercard, American Express, and Maestro cards are all accepted.

Digital Wallets: PayPal, Apple Pay, Google Pay, and Shop Pay for quick and secure checkout.

International Payments: UnionPay is available for our customers in Asia.

All payment methods are processed through secure, encrypted connections to protect your financial information. Your preferred payment option will be available at checkout.

If your payment fails, please try refreshing the page or using a different card. Double-check your billing address and card details for any typos. If the issue persists, contact your bank or our customer support for further help.

Unfortunately, it is not possible to combine multiple payment methods for a single order. Please select one valid payment method at checkout.

After an order is placed, there is a temporary hold on your credit card account for the total value of the order.

Yes, we use secure payment gateways and SSL encryption to ensure all transactions are protected. We do not store your full card information—your details are processed securely via our payment providers.

All product prices on AlfaJewelry are displayed in your local currency, based on your location.

At checkout, you will also be charged in your local currency. The amount shown at checkout is exactly what you will pay.

Unfortunately, we do not currently accept bank transfers, and cash on delivery is not available as a payment option.