FAQ – Shipping, Orders, Returns, Warranty & Sizing

Yes. We offer free worldwide shipping. Estimated delivery time is 5–10 business days for standard shipping.

For more details, visit our Shipping Information page.

Yes. DHL Express shipping is available to selected countries for an extra fee. The cost and free shipping threshold vary by country.

See all express shipping options on our Shipping Information page.

All duties and taxes are included in our free standard shipping. DHL Express may involve additional import fees in certain countries.

You will receive a tracking link by email once your order is shipped.

You can also track your order on our Order Tracking page.

We ship to most countries worldwide. A full country list is available on our Shipping Information page.

Select your items, add them to the cart, and proceed to checkout. You'll receive an order confirmation on screen and by email.

Visa, MasterCard, American Express, Maestro, PayPal, Apple Pay, Google Pay, Shop Pay, and UnionPay in Asia.

More details available on our Ordering & Payment page.

Check your payment details, bank settings, and address format. If the issue continues, contact your bank.

All payments are processed in your local currency. The amount shown at checkout is exactly what you will pay.

No. We can only process one payment method per order.

Orders can be cancelled or modified before shipment. After shipment, you can return the item.

Contact us immediately at sales@alfa-jewelry.com if you need to make changes.

You can return unused products in their original packaging within 30 days of delivery.

Full details on our Returns & Refunds page.

Customers cover return shipping costs. As an alternative, you may choose a 50% refund without returning the item.

See all return options on our Returns & Refunds page.

Contact us to arrange the return and send the product to our return address in Vantaa, Finland.

Email us at sales@alfa-jewelry.com to start the process.

Yes. Exchanges are possible for items of equal value. If the original is unavailable, we will offer an alternative.

No. Items purchased on sale cannot be returned.

Refunds are processed within a few business days after we receive and inspect the returned item.

Yes. All products come with a one-year warranty covering defects, breakage, or discoloration from normal use.

Learn more on our Warranty page.

Email us with your order details and clear photos or videos of the defect.

Contact us at sales@alfa-jewelry.com with evidence.

We will replace it with an item of equal value.

Use our Bracelet Size Guide to measure your wrist and choose a snug, comfortable, or loose fit.

View our complete Size Guide for detailed instructions.

Not all. Some designs are fixed-size, while others are adjustable. The product description will specify.

Snug fit: +0.5 cm / 0.2 in
Comfort fit: +1.0 cm / 0.4 in
Loose fit: +1.5 cm / 0.6 in

See our Size Guide for more details.

Beaded bracelets with macrame closure can be tightened or loosened by pulling the cords. Bangle and watch-style bracelets have specific adjustment methods shown in our video guides.

Hold both ends and gently pull apart until it fits over your wrist.

Lift the clasp gently, following the demonstration in our How-to-Use video.