Shipping & Order Information

Yes, we offer free worldwide shipping. For most countries, all applicable duties and taxes are already included in the price. Please see the section below for details about customs and import fees.

We use DHL for express shipping to all the countries listed above. Shipping prices and estimated delivery times are also provided in the cards above.

Orders are processed on the same or the next day. Once dispatched, you’ll receive a tracking number via email. Please note we do not ship on weekends or public holidays.

Please double-check your address at checkout. Unfortunately, once your order has been processed and dispatched, the address cannot be changed, and the order cannot be canceled.

If you choose our free shipping option, all duties and taxes are already covered in the total price – you won’t be charged anything extra upon delivery. However, if you select DHL Express (paid shipping), you may need to pay additional import duties or taxes, depending on your country’s regulations. If you’re outside the EU, import fees may apply upon delivery.

These charges are determined by your local customs based on the value and origin of the goods. If you're unsure about potential fees, we recommend checking with your local customs authority or contacting us.

Important for customers in Saudi Arabia: You are responsible for any import duties or taxes, regardless of the shipping method (free or DHL Express).

First, track your order using the link we emailed you. If it’s significantly past the estimated delivery time, please contact our customer service team for further assistance. We’ll help investigate any transit issues.

We partner with a range of local logistics companies to handle the final delivery once your order arrives in your country, ensuring efficient service. You can continue using your original tracking link for updates until it’s delivered to your doorstep.

All orders are shipped directly from our trusted manufacturing partner Attyirena in China. This direct collaboration allows us to offer a wide product selection, fair pricing, and reliable processing while ensuring consistent quality.

If you have any questions or need assistance, please contact us at sales@alfa-jewelry.com.